Depending on your selected settings when adding the extension, this icon may display white when the agent interface is available to be opened on a web page (see Add the Agent Extension for more information). If your administrator has installed the agent extension, the icon will appear in this list. The Chrome toolbar displays a list of your installed extensions as icons. You have 2 methods of accessing elements of the extension: the extension icon in your Chrome toolbar or in the actual agent slide-out window. The console is mainly an administrative portal, therefore your access may be limited. The browsers share the majority of code and features. You can access the console via browser at . The Chromium browser is the open-source web browser project from which Google Chrome draws its source code. Chromium offers the foundation source code for the development of Google Chrome and. Call dispositions Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction.Īdditionally, you may need to access the CXone Console to manage certain features, such as details of your profile. Chromium is an open source web browser developed and offered independently.There are more than 100 alternatives to Chromium for a variety of platforms, including Linux, Windows, Mac, Android and Android Tablet. Additionally, the extension is connected with your CRM, so information such as your schedule or contact data will appear in the agent window, and notes entered into the agent application will appear within your CRM.Ĭontact your supervisor or NICE CXone technical representative for a list of compatible CRMs.Ī few key features of the agent extension are: Chromium is described as open-source browser project that aims to build a safer, faster, and more stable way for all users to experience the web and is a leading Web Browser in the web browsers category. platform - you can configure your extension to be available and appear on multiple Chrome pages outside of your actual CRM window (see Add the Agent Extension to Chrome). It was pretty nice, but I am used to Edge, which came in as number 3 as you know. The extension makes your ability to handle contacts more flexible and convenient as you are not required to work within your CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. 7 Best Chromium Based Browsers With Extra Features If think Google Chrome is invading your privacy and using a lot of RAM, then try any one of these Chromium based browser. The CXone Agent for Chromium Browsers is the CXone agent application adapted to an installable extension directly in your Google Chrome browser. For administrators, see CXone Agent for Chromium Browsers for Administrators.
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